Terms, Conditions and Privacy

The boring but essential part (sorry)……

Cookies and Security

We use session based cookies on this website. These are stored for your session only, and help the website to function as intended, as do all online shops. We use Google Analytics for statistic purposes only, and they never take personal details. All data is anonymous and cannot be traced back to an exact user.

If you use our shop: Your details are stored on our SSL encrypted server. We do not use your details for anything other than contacting you regarding your order.

We will never pass your details on to 3rd parties. Your details are safe with us.

Paypal handles all payment queries and your payment details are not kept with us.

What happens when you sign up to receive our Newsletters?

By signing up to our newsletter you are agreeing to receive order information & marketing updates via email, postal mail or SMS/MMS messages. We will never pass your details on to 3rd parties. Your details are safe with us.

You can opt out of any communication by simply clicking unsubscribe at the bottom of any email communication, or contacting us.

PayPal

PayPal handle all transactions from this website. Your payments are secured via their services.

You do not need to have a PayPal account to buy through our website. PayPal offer the chance to purchase your items via Credit Card and bypass the need to create an account with them. Simply “Checkout as Guest” when prompted. Please read PayPal’s terms if you need more information about their service. Their up-to-date terms can be found via a link on PayPal’s checkout screen.

Delivery Addresses

When using Paypal Express Checkout, please note: unless specified via creating an account, the address you request the items to be sent to come from your Paypal account. Please double check the address is correct before proceeding with payment as this is the address we send your goods to.

Delivery Times

Items will normally be despatched within 2 - 5 working days.

If you require any item for a specific date, please leave a message when you order, or contact us before placing your order to arrange this.

Commission orders will take longer to fulfil, depending on the availability of glass materials and the details of the design you have requested. Your delivery requirements can be discussed before finalising any commission order.

Delivery Costs

All items are sent Royal Mail or Parcelforce (for larger and heavier items).

Single item delivery postage and packaging costs are included in the cost of each individual product.

Reduced delivery costs are usually available for multiple purchases and will be calculated by me and any refund will be made.

The option for free collection at any craft fairs I am attending is available. Please contact me to arrange this before placing your order.

International orders will incur additional postal fees depending on location, so please email me so that I can provide an accurate price for you before ordering.

Not received our emails?

Please check your junk folders (including your webmail junk folders should we happen to be diverted by your hosting system, software or filters). Thank you.

Returns and Refunds

We make every effort to ensure that you are pleased with the items you order.

However, if you are not completely happy, you may return an item to me (undamaged, in it's original packaging and in a re-saleable condition) within 14 days of receipt, for a full refund (excluding your original shipping costs).

You are responsible for return shipping costs. If the item is not returned in its original condition, you will be responsible for any loss in value.

Due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalised orders

• Earrings (for health/hygiene reasons)

If you are claiming for a damaged item, this must be made within 2 days of delivery.  Any claim must be made by email in the first instance and accompanied by clear photographs, in close up, of both the damaged item and the packaging you received it in. 

Product and Colour Variations

All the photographs used on this site are of our own products and are intended to illustrate them accurately,

However, please be aware that there may be a slight variation in colour due to the nature of the glass and it's processes, and the differences in computer monitors.

Please also be aware that each fused glass item is hand crafted and unique and cannot therefore be an exact replica.  I will, however, always endeavour to make it resemble, as closely as possible, the image you see in my shop.

Copyright

Please note that all text and images on this site are owned by Carol Webb of Perfectly Glass and rights in the designs and contents are protected by copyright and other intellectual property rights.

The sale or re-sale of any item of my fused glass work does not include any intellectual property rights relating to it.

The reproduction of purchased artwork, including  photographs is not permitted.

If you do wish to use any of my images, then please ask first via the 'contact me' page.

And Finally

Thank you for taking the time to read these terms and conditions.  If you have any queries, or need any further information, please get in touch with me via the 'Contact Me' page or by phone on 07703 349084.